Sr Account Management Airline Distribution Support

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.The GDS Technical Account Manager will be responsible for supporting the GDS day-to-day technical escalations generated by the GDS Account Management Team. The successful candidate will serve as an escalation point of contact for our Account Management team and airline GDS distribution customers by offering technical expertise, analysis and insights and effective problem solving. The team member will manage and diffuse customer escalations. Viewed as a subject matter expert in functionality of the Sabre and Abacus GDS (1S/1B). The GDS Technical Account Manager provides a level and depth of understanding of the Sabre and Abacus(Sabre APAC)GDS that allows the GDS account management team to be strategic partners with our airlines; identify their operational needs, be their technical consultants and create an environment where they want to do more business with Sabre. This role requires a customer-centric thought process as well as advanced Sabre technical skills and is critical for building and maintaining strong relationships.ResponsibilitiesSupport the GDS Account Management team with issues and escalations related to GDS products.Support the GDS Account Management team with coordinating product implementations, new carrier implementations and airline testing requests.Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio, specially in the area of Ticketing.Train and share product knowledge and resources with Account Directors and Account ManagersSupport GDS Account Management team with Supplier Efficacy and GDS expansion effortsPartner with various business units to identify technical and process related solutions to issuesEnsure customer escalations and critical issues are resolved within agreed and aligned timelinesCollaborate with cross-functional Product and Support teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely mannerIdentify initial solution requirements through discovery sessions with customersExceptional communications skills with the ability to articulate product and business relationships and their benefitsTranslate technical requirements into an understandable manner to a variety of audiencesStrong interpersonal, relationship-building and team-building skillsSelf -motivated, proactive, and very well organizedJob Requirements:GDS Technical/systems knowledge Sabre Ticketing knowledgeCapable of multitasking and prioritizing tasksStrong interpersonal, relationship-building and team-building skillsExperience working in a team-oriented, highly collaborative environment is essentialCommunication, and presentation skillsBusiness acumen, critical thinking, and analytical skillsResourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashionSelf -motivated, proactive, and very well organizedBenefitsWork in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceLife Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development eventsWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.